Privacy Policy

Privacy Policy

At Lisa Inside Addiction Limited, we recognise the significance of your privacy, especially given the sensitive nature of our counselling services. This Privacy Policy describes how we gather, use, store, and disclose information received through our website and our counselling services.

Collection of Information

1. Website Visitors: We collect personal information that you voluntarily provide to us when you use our website. This includes your name, email address, phone number, and other contact details. Information about your website use, such as your IP address, browser type, and pages you visit, is also collected.

2. Counselling Clients: As part of our counselling service, we may take notes, make recordings, and gather other pertinent data to ensure we offer the best service possible. This information is also used for discussions with supervisors or for research purposes.

Use of Information

Your information is utilised for various purposes:

1. To contact you regarding our services or respond to inquiries.
2. To offer information about our services or content we believe may interest you.
3. To personalise and improve your experience on our website.
4. To process payments for our services.
5. For research, development, and improvement of our products and services.
6. To comply with legal or regulatory requirements, such as reporting regarding drug trafficking, money laundering, acts of terrorism or potential harm scenarios.

Disclosure of Information

We uphold the confidentiality of your information and will not share it with third parties, except:

1. Our employees, contractors, and service providers who access the data to perform services for us.
2. Payment processing companies.
3. Regulatory or law enforcement authorities when legally mandated or to prevent harm.
4. For discussions with our supervisors or for research, ensuring minimal disclosure and safeguarding anonymity.

Cookies

Our website uses cookies to enhance functionality and personalise your experience. These small files, stored on your device, can be session-based (expiring upon browser closure) or persistent (remaining until deleted).

Security

We implement reasonable measures to ensure your information's security. Yet, absolute security can't be guaranteed due to the inherent vulnerabilities associated with online transmission and electronic storage.

Data, Portability & Right to Access

You have rights concerning your data:

1. Request a copy of your information in electronic or paper format.
2. Ask for amendments to incorrect details.
3. Request the erasure of information, unless we're legally obligated to retain it.
4. Transfer your data to another party.

Updates to this Privacy Policy

Occasionally, we may update this policy to mirror our evolving practices. Significant changes will be communicated via email or website notification.

Contact Us

For questions or concerns about this policy or our data practices, reach out to us at support@insideaddiction.co.uk.

By using our website, services, or signing our counselling contract, you consent to the terms of this Privacy Policy.