Terms & Conditions

Terms and Conditions for Lisa Inside Addiction Limited's Website and Counselling Services

1. Introduction

Welcome to the website of Lisa Inside Addiction Limited. The following terms and conditions govern your use of our website and the counselling services we provide. Your use of our website and engagement with our counselling services indicate your acceptance of these terms and conditions in full. If you do not agree to any part of these terms, you must not use our website or our services.

2. Counselling Services Agreement

Upon choosing our counselling services, a separate, legally binding contract will be made between Lisa Inside Addiction Limited and the client. This contract will provide detailed terms and conditions specific to our counselling services.

3. Professional Affiliation

Our counsellors are proud members of the British Association for Counselling and Psychotherapy and, as such, abide by its ethical framework. This ensures that we operate with the utmost professionalism, fairness, and with the best interests of our clients at heart.

4. Services Offered

4.1 Individual Counselling Sessions: We offer 1:1 counselling sessions lasting 50 minutes each. These can be held in person at a mutually agreed location or via online platforms such as Skype or Go To Meetings.

4.2 Supplementary Resources: As part of our holistic approach to counselling, we provide access to a video program and supplementary worksheets to further aid your progress.

5. Confidentiality

We prioritise the confidentiality of our clients. Information shared during counselling sessions or via our website remains confidential. Exceptions to this are:

- If we are legally obliged to disclose information.
- If there is a genuine belief that the client or another person is at risk of harm or is unsafe.

6. Payments and Refunds

Clear payment options and refund policies will be provided to clients. Clients are encouraged to familiarise themselves with these terms before engaging in our services.

7. Termination of Services

Clients have the right to terminate the counselling relationship at any given time. Specific details regarding termination, including any potential fees or refund considerations, will be provided in the individual counselling service contract.

8. Website Use

By accessing and using our website, you consent to these terms and conditions. The website's content is for general informational purposes and should not be considered as professional counselling advice.

9. Updates to Terms and Conditions

We reserve the right to modify, add, or remove sections of these terms and conditions at any time. Any changes will be posted on this page, and by continuing to use our website or services, you agree to be bound by any revised terms.

10. Contact

For any queries or clarifications related to these terms and conditions, or our services in general, kindly reach out to us at support@insideaddiction.co.uk.

By using our website and using of our counselling services, you acknowledge, understand, and agree to abide by the terms and conditions as stated above. We are committed to providing the best possible support, and we sincerely hope our services assist you in your journey towards better mental well-being.